Returns Policy

Effective September 17, 2026

Bayshore Safety & Industrial Supplies stands behind what we sell. Most items can be returned within 30 days if they are in new, resalable condition. Because we sell personal protective equipment and safety products, some items cannot be returned once opened. Please read the terms below before ordering.

 

RETURN WINDOW

Returns must be requested within 30 days of the delivery date. Requests after 30 days are not accepted.

 

GET A RETURN AUTHORIZATION FIRST

All returns require a Return Merchandise Authorization (RMA) number. Call (925) 215-7337 or email info@bayshoresafety.com with your order number, the item number(s), quantity and the reason for the return. Packages sent back without an RMA number are refused or returned to the sender at the sender's expense. RMA numbers are valid for 14 days.

 

CONDITION OF RETURNED ITEMS

To receive credit, items must be:

• Unused, unworn and unwashed

• Clean and dry. Items that have been stored outdoors, on a job site or in a vehicle, even in the original packaging, and show dirt, dust, moisture, fading, odor or weathering are not resalable and are not accepted

• In the original, unopened manufacturer packaging with all labels, seals, tags, manuals, parts and accessories

• Free of writing, stickers or shipping labels on the manufacturer's box (ship it inside another carton)

• Resalable as new

Items that arrive used, opened, dirty, incomplete, damaged or with marked-up packaging are not credited and are returned to you at your expense.

 

ITEMS THAT CANNOT BE RETURNED

For safety, hygiene and regulatory reasons the following are final sale and cannot be returned or exchanged unless they arrive defective or we shipped the wrong item:

• Respirators, respirator cartridges, filters and disposable masks

• Hearing protection (earplugs and earmuffs) once the package is opened

• Gloves, safety glasses, goggles, face shields, hard hats, harnesses, lanyards and other PPE once the package is opened or the item has been worn

• Fall protection equipment that has been removed from its packaging or shows any sign of use

• First aid supplies, medications, ointments, eyewash, burn care and anything with a tamper seal

• Gas detection sensors, calibration gas, batteries and consumables

• Chemicals, aerosols, lubricants, paints and any hazardous materials

• Cut-to-length, custom-imprinted, made-to-order, special-order and non-stock items

• Clearance, closeout and "final sale" items

• Software, licenses and downloadable products

 

RETURN SHIPPING AND RESTOCKING FEE

• The customer pays return shipping and is responsible for the item until it reaches us. Use a trackable, insured service; we cannot credit items lost or damaged on the way back.

• Original shipping charges are not refundable. If your order shipped free, our actual outbound shipping cost is deducted from the credit.

• A 20% restocking fee applies to all returns of stock items.

• Special-order and drop-shipped items that the manufacturer accepts back are subject to the manufacturer's restocking fee and freight in addition to ours.

• Refused or undeliverable shipments are treated as returns: shipping both ways plus the restocking fee are deducted from any credit.

We waive the restocking fee and pay return shipping when the return is our mistake (wrong item, wrong quantity) or the item arrived defective or damaged.

 

DAMAGED, SHORT OR INCORRECT SHIPMENTS

Inspect every shipment on arrival. Report damage, shortages or incorrect items within 48 hours of delivery with your order number and photos of the packaging and the item. Keep all packaging until the claim is resolved. Claims made after 48 hours may be denied by the carrier and cannot be honored.

For freight (LTL) deliveries, note any damage or shortage on the carrier's delivery receipt before signing. A clean signature releases the carrier and us from liability.

 

DEFECTIVE PRODUCTS AND WARRANTY

Products are covered by the manufacturer's warranty. If an item is defective within 30 days of delivery, contact us with your order number and a description of the problem and we will arrange a replacement, credit or manufacturer warranty claim. After 30 days, warranty claims go directly to the manufacturer; we are glad to point you to the right contact.

 

REFUNDS AND CREDITS

Once the return arrives and passes inspection, we issue the credit within 5 to 7 business days to the original payment method, less any restocking fee and shipping deductions. Customers with an open account receive a credit memo on their account. Exchanges are handled as a return and a new order.

 

ORDER CHANGES AND CANCELLATIONS

Stock orders can be cancelled at no charge if they have not shipped. Special-order, custom and drop-ship orders cannot be cancelled once placed with the manufacturer.

 

QUESTIONS

Bayshore Safety & Industrial Supplies

961 Garcia Avenue, Suite A, Pittsburg, CA 94565

(925) 215-7337, Monday to Friday 7:30 AM to 4:00 PM Pacific

info@bayshoresafety.com

 

We reserve the right to update this policy at any time; the version posted at the time of your order applies.